dCache.org issue tracking system
For all kinds of support requests, please send an e-mail to our ticket system
When sending bug reports please provide sufficient information for us to reproduce the problem. This should include:
- The dCache version number.
- Log files, if they include unexpected entries, especially Java stack traces.
- A brief description on how your setup looks like (doors, pools, services).
and of course a detailed description of your problem.
Please allow for two working days for the initial reply.
The security related issues must be sent to
For more general questions please subscribe to the dCache user forum by following the instructions below to ask questions to other dCache users. The developers also read and answer this list.
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